12 October, 2022
Our New Support System
Help Videos (Support Videos - Salon
Tracker)
Our help videos have been stored within in the software for
quite a while now, so we thought it would be helpful to have these accessible at
any time, even when you’re not actually in the salon. The help videos follow
the menu within Salon Tracker to make them as easy to follow as possible,
starting with bookings all the way through to help. On our help home page there
is also a search feature that brings up any videos or guides that match your
search, so if you are unsure of which section the video will fall under you can
use the search instead.
Each video is around 1-3 minutes and shows a walk-through of
how to complete different tasks on the software.
User Guides
Similar to the videos we also have lots of different help
guides (Help Guides -
Salon Tracker) to help with issues you may come across when using the
system, for example how to reconnect your receipt printer. These can be
downloaded to your phone and include simple steps in order to resolve any
issues you may be having with the system.
Support Chat
We also now have our support chat live, here you can message
a member of our team to ask any questions you may have and they will be able to
point you in the right direction. You can also email yourself any chat transcript
to refer back to for future help or we can email this direct to you!
With all the help guides now being accessible straight from
your phones, it makes it 10x easier to get support and to train your staff. Of
course, we will be on hand if you do need further assistance with the software,
so don’t hesitate to call us on 0113 350 8230 or drop us an email to info@salontracker.co.uk and we will
be happy to help!
Salon Tracker x
