Frequently Asked Questions

Head to our Free Demo & Trial page and fill in your details. A member of our sales team will then be in contact to arrange a date & time that suits you! Alternatively you can call us on 0113 350 8230 or drop an email to info@salontracker.co.uk.

To run Salon Tracker efficiently, we recommend the following PC specifications:

Recommended Hardware:
Intel i5 / Ryzen 5 processor
16GB+ Memory
Windows 11
256GB+ SSD
Screen resolution: 1600x900 (minimum) / 1920x1080 (recommended)


Minimum Required Hardware:
Intel i5 / Ryzen 5 processor
8GB+ Memory
Windows 10
256GB+ SSD
Screen resolution: 1600x900 (minimum) / 1920x1080 (recommended)

Additionally, you'll need an internet connection to allow us to connect to your screen and set up your Salon Tracker software.
If you have any questions or require further guidance, please contact us by phone. 0113 350 8230 or drop an email to info@salontracker.co.uk.

For the best experience with Salon Tracker, we recommend contacting a member of our team for our recommended PC specifications. This ensures your PC meets the necessary requirements to run Salon Tracker efficiently.

For additional hardware such as POS systems, fingerprint readers, and signature pads, we strongly recommend sourcing these directly from us. While we cannot guarantee compatibility with third-party devices, our fingerprint readers and signature pads are designed to integrate seamlessly with Salon Tracker.

If you already have your own hardware, a member of our technical team will be happy to assist in attempting to connect it during your free trial.

We sell SMS credits in Bundles of 1000. It is £50 plus VAT per 1000 credits until you get to 5000 credits which is £200 plus VAT, meaning you get 1000 credits free! To purchase some credits ring 0113 350 8230 and select the sales option.

Our opening times for both sales and support are Monday-Friday 9am-5pm. If you require help out of these hours head to our support page to find helpful guides and videos.

Yes! All of our support is included within our monthly subscription packages. Our support team is available Monday-Friday, 9am-5pm. You can reach us by calling 0113 350 8230 or via our online chat on our website for any questions or issues. We're always happy to help!

If you are on our Enterprise package, your Salon Tracker data will automatically back up to your cloud storage.

With our Standard and Professional packages, your data is stored locally on your PC. We recommend using an 8GB (or larger) memory stick or an external hard drive plugged into the PC to store an additional backup file. When closing down Salon Tracker, there are two tick boxes — one to back up to the local PC and one to back up to a removable drive. Make sure both of these are ticked and go green; this means that both backups have been successful.

Yes, we can convert data from most other software companies! For the most part we have done conversions from most other software companies, so it’s just a case of us accessing the data and then converting it over to Salon Tracker on our side. If your data is from software, we haven’t done a conversion from we would just need to take a look at the data initially to determine whether or not we can complete the conversion across to Salon Tracker.

Currently Salon Tracker is a Windows based software, so the only way to run Salon Tracker on a Mac is through the use of Parallels or Bootcamp which allow you to access Windows through the Mac.

Salon Tracker can be used on both Windows 10 and Windows 11. If you have any questions about compatibility or hardware requirements, please get in touch with our support team.

Yes! Doing your Windows updates is very important to make sure Salon Tracker is running as effectively as possible. As long as you’re shutting your PC down every day the PC should automatically do the updates, however it’s still good to check in the Updates section within settings to make sure you have done all the updates.

Yes, Salon Tracker only requires internet once a month to license. However, if you are using our Enterprise package, a constant internet connection is required to access the online features. We also recommend having internet in the shop so that we can connect to your screen if you require any assistance, but it’s not a necessity for other packages.

If you are on our Standard or Professional package, your data is stored locally on your PC. With our Enterprise package, your data is stored both locally and securely in the cloud. This means that even if something happens to your PC, your data is still safe and accessible from the cloud. While we manage the cloud storage for Enterprise users, we still recommend backing up your data externally to ensure you always have an additional copy for extra security.

We can integrate with: Cash Drawer, Receipt Printer, Barcode Scanner, Fingerprint Reader, Signature Pad, Tmax, Sigma and Dojo (Payment Sense). Head to our integrations page to see how our hardware integrations can help make your customers salon experience more seamless!

Unplug and re-plug the USB timer cable back into the PC, then restart your Salon Tracker and see if it pulls through your timers. If you’re still having issues with it connecting, restart the timer manager and then restart Salon Tracker again. If it still hasn’t connected head to our support guides page to find useful further steps to try reconnect your timer. Alternatively, you can call us call on 0113 350 8230 and our team will be able to take a look at it for you.

If you unplug your printer and plug it back it, this can often create a copy of the printer on your PC. If you go to the admin section on Salon Tracker then to the hardware tab under the printers section you may see multiple copies of the printer in your drop down. To find out which is the active copy, open ‘Printers & Scanners’ in your settings, you should see ‘idle’ next to the one that’s currently active. Set this as the printer in Salon Tracker and you should now be able to print. If you need any further assistance with this, try heading to our support page to find a useful guide on how to reconnect your printer. ALternatively, you can call us on 0113 350 8230 and our team will be able to take a look at it for you.

Most cash drawers are connected to the receipt printer, this allows them to trigger open when you complete a sale. If your cash drawer won’t open, follow the above steps and make sure the correct printer is connected to Salon Tracker. If you need any further assistance with this, try heading to our support page to find a guide on how to reconnect your cash drawer. ALternatively, you can call us on 0113 350 8230 and our team will be able to take a look at it for you.